Our 100% Guarantee

Our 100% Re-Service Guarantee

We stand behind every clean we deliver. If you're not completely satisfied with the result, simply let us know within 24 hours of the clean and we will return to re-clean the affected areas at no extra cost — no questions asked.

What's Covered

• All areas included in your original service scope
• Any areas where the standard was not met to your reasonable expectations
• Re-service completed within 48 hours of your report

How to Make a Claim

Simply contact us by email at lca.services.nz@gmail.com within 24 hours of your clean. Include a brief description of the concern and, where possible, a photo. We'll confirm your re-service appointment promptly.

Our Commitment to Quality

Our guarantee reflects our confidence in the standard of work we deliver. We use detailed checklists tailored to each service type, and our team is trained to meet those standards consistently on every visit.

For Airbnb and short-term rental clients, we understand that a missed spot can directly affect your guest review — that's why we take every re-service request seriously and prioritise rapid resolution.

Terms & Conditions

• Re-service claims must be made within 24 hours of the completed clean.
• The guarantee applies to the areas and tasks included in the original service agreement.
• The guarantee does not apply to damage caused by pre-existing conditions, third parties, or circumstances outside our control.
• LCA Services reserves the right to assess claims and determine an appropriate remedy.